juan325 Privacy Policy

1 Introduction

juan325 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all individuals who access and use the juan325 online gaming platform. This Privacy Policy sets out in clear terms how we collect, use, store, share, and protect personal data relating to our players and website visitors located throughout the Philippines — including those in Manila, Cebu, Davao, Quezon City, Makati, and beyond.

This policy should be read alongside our Terms and Conditions, which govern the overall relationship between you and juan325. In the event of any conflict between this Privacy Policy and our Terms and Conditions regarding the treatment of personal data, this Privacy Policy shall prevail.

juan325 acts as the data controller in respect of all personal data collected through our platform. As data controller, we determine the purposes for which and the means by which your personal data is processed.

2 Personal Data We Collect

juan325 collects personal data in the following categories, depending on the nature of your interaction with our platform:

2.1 Registration Data

When you create a juan325 account, we collect:

• Full legal name as it appears on your government-issued ID.
• Date of birth (used to verify you meet the 21+ age requirement).
• Residential address within the Philippines.
• Email address and mobile phone number.
• Username and encrypted password.

2.2 KYC Verification Data

To comply with our KYC obligations and applicable Philippine anti-money laundering regulations, we may collect:

• Copies of government-issued photo ID (passport, UMID, driver's licence, SSS/GSIS ID, PhilSys National ID).
• Proof of residential address documents (utility bills, bank statements, barangay certificates).
• Selfie or liveness check photographs used to match your submitted ID.
• Source of funds or source of wealth documentation where required.

2.3 Transaction Data

We collect records of all financial transactions conducted through your juan325 account, including:

• Deposit amounts, dates, and payment method identifiers (e.g., GCash reference numbers, BPI/BDO/Metrobank transaction references, PayMaya transaction IDs).
• Withdrawal requests, amounts, and processing status.
• Bonus awards, wagering activity, and balance history.

2.4 Gaming Activity Data

We record data about your gameplay on the juan325 platform, including:

• Games played, bet amounts, game outcomes, and session durations.
• Responsible gaming tool settings you have applied to your account.
• Any self-exclusion or cooling-off periods you have requested.

2.5 Technical & Device Data

When you access juan325, we automatically collect certain technical data, including:

• IP address and approximate geographic location.
• Browser type, version, and operating system.
• Device type and screen resolution.
• Referring URL and pages visited on the juan325 site.
• Session timestamps and duration.

2.6 Communications Data

If you contact juan325's support team, we retain records of those communications, including live chat transcripts and email correspondence, to assist with query resolution and to maintain an audit trail.

3 How We Use Your Personal Data

juan325 uses the personal data we collect for the following specific purposes:

juan325 does not use your personal data for automated decision-making that produces significant legal effects on you, except where required for fraud detection purposes, in which case you retain the right to request human review of any such decision.

4 Legal Basis for Processing

juan325 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you have entered into with juan325, including account management, processing of bets, and payment of winnings.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR regulatory requirements, and the Data Privacy Act itself.
• Legitimate interests: Processing carried out for the legitimate interests of juan325, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent for specific processing activities (such as sending marketing communications), we will obtain your explicit consent before doing so, and you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

juan325 does not sell your personal data to any third party. We may share your data with the following limited categories of recipients, and only to the extent necessary for the stated purpose:

5.1 Payment Service Providers

We share transaction data with payment providers (such as GCash, PayMaya, BPI, BDO, and Metrobank) to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to Philippine financial data protection regulations.

5.2 KYC and Identity Verification Partners

We may engage third-party KYC verification service providers to assist with identity and age verification. These providers process your identity documents and biometric data strictly in accordance with our instructions and under data processing agreements that impose equivalent data protection obligations.

5.3 Game Software Providers

Game providers whose titles are available on the juan325 platform may receive anonymised or pseudonymised gameplay data necessary for game operation. These providers do not receive your full name, financial data, or contact details unless explicitly required for the provision of their service.

5.4 Regulatory and Law Enforcement Authorities

juan325 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where we are legally required to do so or where disclosure is necessary to prevent or detect serious crime.

5.5 Professional Advisers

We may share personal data with our legal advisers, auditors, and compliance consultants where necessary for them to provide their professional services to juan325, subject to appropriate confidentiality obligations.

6 Cookies & Tracking Technologies

The juan325 website uses cookies and similar tracking technologies to operate certain essential platform functions and to understand how players use our site. The categories of cookies we use are as follows:

• Essential cookies: Required for the basic operation of the juan325 platform, including maintaining your login session and remembering your account preferences. These cookies cannot be disabled without affecting core platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the juan325 website, which pages are visited most frequently, and where technical errors occur. This data helps us improve the platform experience for all Filipino players.
• Security cookies: Used to detect fraudulent activity and protect your account from unauthorized access.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the core features of the juan325 platform, but may affect certain convenience features.

7 Data Security

juan325 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the juan325 platform.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls ensuring that personal data is accessible only to juan325 staff who require it for their specific job functions.
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals.
• Multi-factor authentication requirements for administrative access to our systems.
• Incident response procedures designed to detect, contain, and report data breaches in accordance with our obligations under the Data Privacy Act of 2012.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, juan325 will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

8 Data Retention

juan325 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention guidelines are as follows:

• Account and registration data: Retained for the duration of your account relationship with juan325 and for a period of five (5) years following account closure, in compliance with applicable record-keeping requirements.
• KYC and identity verification data: Retained for a minimum of five (5) years following the completion of the verification process, as required by Philippine anti-money laundering regulations.
• Transaction data: Retained for a minimum of five (5) years following the transaction date.
• Gaming activity data: Retained for three (3) years following the relevant gaming session, after which it is anonymised or deleted.
• Customer support communications: Retained for two (2) years from the date of the last communication in the relevant support thread.
• Technical and device data: Retained for twelve (12) months from collection, after which it is anonymised for aggregate analytics use.

When personal data is no longer required for any lawful purpose, juan325 will securely delete or permanently anonymise it in accordance with our data destruction procedures.

9 Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights in relation to your personal data held by juan325:

• Right to be informed: The right to be told how your personal data is being collected and used — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data we hold about you and information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for us to hold it, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where we are processing it based on our legitimate interests.
• Right to data portability: The right to receive a copy of certain personal data you have provided to us in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that juan325 has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact the juan325 support team via live chat on the site, available 24 hours a day, 7 days a week. We will respond to all data subject rights requests within the timeframe required by applicable Philippine law.

10 Children's Privacy and the 21+ Requirement

The juan325 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. In line with our KYC procedures, all accounts are subject to age verification before any withdrawal is processed.

If we become aware that personal data has been collected from an individual below the age of 21, we will immediately suspend the relevant account and delete all associated personal data, subject to any retention obligations imposed by Philippine anti-money laundering regulations. Any funds deposited by an underage player will be handled in accordance with applicable PAGCOR regulations.

If you are a parent or guardian and believe that a minor in your care has registered on the juan325 platform, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.

11 Updates to This Privacy Policy

juan325 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or the regulatory landscape governing online gaming in the Philippines. The effective date of the most recent version will always be displayed prominently at the top of this page.

Where changes to this policy are material, we will provide notice to all registered juan325 account holders via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the juan325 platform following such notice constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how juan325 protects your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way juan325 processes your personal data, please get in touch with us using any of the following channels:

• Live Chat: Available 24/7 directly on the juan325 platform — the fastest way to reach us.
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.